Corporater is changing ticket handling system to unify and streamline the internal and external request handling.
The migration will start on the afternoon Friday 13th of September, and we expect to complete by mid-day Monday 16th of September.
Below you will find a FAQ section about the migration and new system.
If you have any further questions, please send an e-mail to support@corporater.com.
Can I still reach out to Corporater Support by sending an email to support@corporater.com?
Yes, the email to reach Corporater Support will not change, as these e-mails are forwarded to JIRA.
However, replies from Corporater Support will be from the e-mail support@corporater.kayako.net.
When replying to a ticket or creating a new one, both support@corporater.com or support@corporater.kayako.net will work.
What will happen to my ticket history?
All tickets created after 1st January 2020 will be transferred from Kayako to JSM and linked to the same user as in Kayako. By logging in to the portal you will get access to all ticket from this date and onwards.
Will the portal still be support.corporater.com?
No. The new URL is https://corporater.atlassian.net/servicedesk/customer/portal/3
Will my user and login to the portal be transferred?
Your user will be transferred to JSM, however you will need to create a new password for the new portal.
What about my open, ongoing tickets?
Ticket statuses will not change. Open tickets will be handled further in JSM.
Will tickets be registered during the migration period?
Yes. Emails to support@corporater.com will be routed to JSM before the migration starts, ensuring that your tickets are registered.